Terms & Conditions

Serendip Spa Terms and Conditions (“Agreement”)

This Agreement was last modified on May 2, 2018.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.serendipspa.com (“the Website”) operated by Serendipity Wellness sprl (“Serendip Spa”, “us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Website at www.serendipspa.com. By accessing or using the Website in any manner, including, but not limited to, visiting or browsing the Website or contributing content or other materials to the Website, you agree to be bound by these Terms and Conditions.

Conditions relating to your use of the Website and online booking platform

1. Your account

If you use the Website and / or our online booking platform where you created your account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to the Website, to understand our practices.

3. Access to the Website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. No Guarantee

Although Serendip Spa has taken every precaution to ensure the accuracy of the information contained on the Website at the time of issue, Serendip Spa can make no guarantee or assurance for the completeness of the information, for the accuracy or reliability of the data on our Website. The information may be changed at any time and without notice. Moreover, Serendip Spa can assume no responsibility in case the functions on the Website are disconnected or that the Website or the respective server is free of viruses or other damaging components.

5. Online reservations and orders

If you make a direct reservation online or you place a direct online order for services, vouchers or products, you will be routed to the “Spa software powered by Spa Booker” system. This site uses an encrypted data connection. By creating a Booker account through customer self-service you also agree to Booker's private policy that can be found at: https://www.booker.com/privacy-policy

Right to be forgotten - you can submit "delete my account" request online at any time. The data will be deleted within 30 days of the administrator completing the "delete my account" request. 

We would like to point out that, instead of online transmission of your data, you can contact us at any time by telephone at +32 2 503 5504 or by email at info@serendipspa.com, where you can make reservations and order services, products and vouchers.

Intellectual Property

The Website and its original content, features and functionality (such as text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations and software) are owned by Serendipity Wellness sprl, our affiliates or our software suppliers and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

The Website or any portion of the Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.serendipspa.com as long as the link does not portray Serendip Spa, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Serendip Spa logo or other proprietary graphic or trademark as part of the link without our express written consent.

Materials provided to Serendip Spa or posted at any Serendip Spa website

Serendip Spa does not claim ownership of the materials you provide to Serendip Spa (including feedback and suggestions) or post, upload, input or submit to any Serendip Spa website or its associated services (collectively “submissions”). However, by posting, uploading, inputting, providing or submitting your submission you are granting Serendip Spa and its affiliated companies permission to use your submission in connection with the operation of their internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your submission; and to publish your name in connection with your submission.

No compensation will be paid with respect to the use of your submission, as provided herein. Serendip Spa is under no obligation to post or use any submission you may provide and may remove any submission at any time in Serendip Spa’s sole discretion.

By posting, uploading, inputting, providing or submitting your submission you warrant and represent that you own or otherwise control all of the rights to your submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the submissions.


We may terminate your access to the Website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Website may contain links to third-party websites that are not owned or controlled by Serendipity Wellness sprl. Serendipity Wellness has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Belgium, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Website or discontinue any use of the Website immediately.

Contact Us

If you have any questions about this Agreement, please contact us.



What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our Website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Serendip Spa may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

You can choose not to provide certain information but then you might not be able to take advantage of some of our features.

What do we use your information for?

Serendip Spa collects and uses your personal information to operate the Serendip Spa Website and deliver the services you have requested.

Any of the information we collect from you may be used in one of the following ways:

- to personalize your experience (your information helps us to better respond to your individual needs)

- to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

- to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

- to process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)

- to administer a contest, promotion, survey or other site feature

- to send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information). We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can stop the use of cookies in your Internet browser.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

In order to provide some specific operations that we can not provide ourselves, we use the services and applications of trusted third parties that are in compliance with the GDPR:
Spa Booker - online booking and online purchase platform
Mailchimp - newsletters
Google - Google Analytics
Squarespace - website
Facebook - FB pixel

It is possible that in the future we will decide to use other applications to facilitate and improve our services. However, we will make sure that such applications and providers are in compliance with all legal requirements.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.serendipspa.com

Your Consent

By using our Website, you consent to our Privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Serendip Spa
18, Place Stephanie
Brussels 1050

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