Spa & Studio Etiquette

Enter a journey beyond time and space where healing begins and stress ends. Enter a space of luxury, ancient wisdom, light and joy where you feel your senses replenish and the weight of the body lightened. 

  • How far in advance to book ?

    Please book as far in advance as possible to guarantee your preferred date, time and therapist, but do give us a call last minute and we will do our best to serve you. 

    Arrival 

    Please arrive at least 15 minutes before your treatment time. Please note that whilst we will do our best to accommodate you, if you are late for your treatment you may not receive the full allotted time which you are charged for. 

    The Ritual of Tea 

    Each day, we hand-select one of our exclusive organic blends of herbal tea to ease you on your path to relaxation. As shown to aid the effects of massage, we encourage you to drink tea both before and after your treatment to help the body return to its natural rhythm. 

    What is provided in the Spa? 

    Bathrobes, slippers, organic luxury shower & skincare products, lockers & refreshments are provided. 

    Standard 24 hour Cancellation Policy 

    If, for any reason, you are unable to make your appointment, you will be charged the full price of your treatment if you cancel within 24 hours. This charge will be waived if you are able to provide someone to replace you. 

    Contraindications 

    Please note that some of our treatments are not recommended for certain medical conditions or during pregnancy. We require a medical certificate for certain medical conditions. Please let us know if you are an expectant mother at the time of booking in order for us to advise you on our unique treatments for mothers-to-be. 

    Confidentiality 

    We keep your details strictly confidential and secure.

    Payment & Gratuity 

    We accept payments by Bancontact, Visa, MasterCard or Cash. Should you wish to offer a gratuity, this may be given directly to your therapist or added to your bill at your sole discretion. Envelopes for gratuities are provided at reception. 

    Silence is Golden 

    Please switch off all electronic devices throughout the spa, store and studio and keep noise to a minimum… silence is golden. 

  •  When to arrive?
    Please arrive at least 10 minutes prior to your class, allowing enough time to sign in and set up your practice space. The door will be locked during the class. 

    What to wear?
    Please wear loose, comfortable clothing. Serendip has a beautiful, stylish range of eco yoga clothes and accessories for sale in its Store. 

    What to bring?
    Yoga mats will be provided, but you are welcome to bring your own as well. Feel free to bring your own bottle of water for during your practice 

    Payment
    We accept payment by card only, either on-site or via our website. Packages, memberships and Class passes can be arranged prior to class at the Spa. Please note that in case of a no-show, the class will be deducted from your class pack. 

    Valuables
    Please keep your valuables at home. Coat and bag hooks are provided.
    Serendip Spa or any of its affiliates cannot be held responsible for the loss or damage of personal effects 

    Silence is Golden
    Please switch off all electronic devices throughout the spa, store and studio and keep noise to a minimum… silence is golden.